Support.
Need help with your account, AskJesus+, notifications, Community, or another part of the app? We’re here to help.
Email support@getaskjesus.comDelete your account
In AskJesus, open You → Account → Danger Zone → Delete Account. Account deletion permanently removes your AskJesus account and associated app data. Apple subscriptions must be managed separately through Apple.
Community concerns
Use Report on a Community question to send it for review. You can also Hide a question or Block User on a user-submitted question.
Subscriptions
AskJesus+ subscriptions purchased on iPhone are managed by Apple. You can restore eligible purchases from AskJesus and manage or cancel billing through your Apple subscription settings.
Privacy and terms
Quick answers.
I’m not receiving my confirmation email. What should I do?
Check your spam or junk folder first and make sure the email address was entered correctly. If the message still does not arrive after a few minutes, try the sign-up flow again. If you are still stuck, email support@getaskjesus.com.
How do I restore AskJesus+?
Open AskJesus, go to You → Account → Manage Plan, then choose Restore Purchases. Make sure the device is signed into the same Apple ID that originally purchased AskJesus+.
How do I cancel or manage my subscription?
AskJesus+ purchased on iPhone is billed and managed by Apple. Open iOS Settings, tap your Apple ID, choose Subscriptions, then select AskJesus. Deleting your AskJesus account does not automatically cancel an Apple subscription.
Why am I not receiving notifications?
In AskJesus, open You → Preferences and make sure notifications are enabled. Also check iPhone Settings → Notifications → AskJesus and confirm Allow Notifications is turned on.
How do I delete my account?
Open You → Account → Danger Zone → Delete Account. This permanently removes your AskJesus account and associated app data. Apple subscriptions must be canceled separately through Apple.
Are my questions and prayers private?
Your private questions, prayers, reflections, and saved faith content are part of your AskJesus experience. AskJesus does not sell your personal information or use your private questions for third-party advertising. See the Privacy Policy for full details.
Why did my reading-plan progress change or not sync?
Make sure you are signed into the same AskJesus account on each device and have a working internet connection. Close and reopen the app once to refresh your synced progress. If the wrong day still appears, contact support and tell us which plan and day you expected to see.
How do I report a Community post?
Open the Community question and choose Report. You can also hide a question or block the source of a user-submitted question. Community posts are designed to remain anonymous.
Can I use AskJesus without an account?
Some parts of AskJesus can be explored without an account. An account is required for features that need cloud sync, Community participation, subscription status, or other personalized services.
My issue isn’t listed here. How do I get help?
Email support@getaskjesus.com. Include the device you are using, what you were trying to do, and what happened. Screenshots are helpful when available, but never send passwords or other sensitive credentials.
Send us a message.
Tell us what device you’re using and what happened. We’ll use that information to help troubleshoot your AskJesus experience.
Email support@getaskjesus.com